Data Deletion

DiBOT is an AI business assistant robot and a product of DiTa BC, used only by businesses and institutions that DiTa BC has verified. You can ask us to delete the personal data DiBOT holds about you at any time, free of charge.

If you messaged a business that uses DiBOT

This covers conversations on a business's website, WhatsApp, Instagram or Facebook Messenger.

1. Email support@ditabc.com with the subject "Data deletion request".
2. Tell us the channel you used, the business you contacted, and how to find your data: your phone number, email, or Instagram or Facebook name.
3. We may ask you to confirm the request from that same phone number, email or account, so that nobody else can delete your data.
4. We delete your conversations and contact details within 30 days and email you a confirmation.

We also tell the business you contacted, because it may hold its own copy of your details outside DiBOT.

If you connected Facebook or Instagram

You can also remove DiBOT's access from your account settings:

• Facebook: Settings and privacy, then Settings, then Business integrations. Select DiBOT and remove it.
• Instagram: Settings, then Website permissions or Apps and websites. Select DiBOT and remove it.

Removing access stops new data from reaching DiBOT. To delete data DiBOT already holds, send the email above.

If you are a DiBOT client

Your account data, conversations and contacts are deleted within 90 days after your subscription ends. To delete them sooner, email support@ditabc.com from your account's main email address.

What we may keep

Invoices and billing records are kept for as long as tax law requires. Everything else is deleted.

More detail is in our Privacy Policy.

DiTa for Business Consultancy (DiTa BC), Consoleya Office Space, 5 El Fadl Street, Talaat Harb, Abdeen, Downtown Cairo, Egypt. Email: support@ditabc.com

Questions about these pages: support@ditabc.com