At a glance
| Who is responsible | DiTa for Business Consultancy (DiTa BC), Egypt, which develops, operates and owns DiBOT |
|---|---|
| What DiBOT collects | Messages, contact details you choose to share, channel details and technical details |
| Card numbers and passwords | Refused, never saved |
| Selling or advertising | Never |
| How long data is kept | While the business's subscription is active, deleted within 90 days after it ends |
| Your requests | support@ditabc.com, free of charge |
1. Who we are
DiBOT is an AI business assistant robot and a product of DiTa BC. DiTa BC is the trading name of DiTa for Business Consultancy, a limited liability company registered in Egypt, at Consoleya Office Space, 5 El Fadl Street, Talaat Harb, Abdeen, Downtown Cairo, Egypt. DiTa for Business Consultancy develops, operates and owns DiBOT, and is responsible for the personal data it handles. In this policy, "DiTa BC", "we" and "us" mean DiTa for Business Consultancy.
Some clients outside Egypt, including in the Gulf, contract with and are invoiced by our affiliate DiTa BC LLC (USA).
DiBOT answers customers on behalf of businesses on their websites, WhatsApp, Instagram and Facebook Messenger. This policy explains what personal data DiBOT handles, why, and the choices you have.
DiBOT is not a self-service product. DiTa BC provides it only to verified businesses, organizations and institutions, and to individuals it accepts for a specific lawful purpose under a signed agreement.
2. Our role
- When you message a business that uses DiBOT, that business decides why your data is collected. DiTa BC processes the data on the business's behalf and under its instructions. Questions about how the business uses your data should go to that business first. We will help it answer.
- When you use dibot.site, or become a DiBOT client, DiTa BC decides how your data is used, and this policy applies to us directly.
3. What we collect
- Messages: the text you send to DiBOT and its replies, with the date and time.
- Contact details you choose to share: name, email, phone number, company and what you are interested in.
- Channel details: for WhatsApp, your phone number and profile name. For Instagram and Messenger, the account ID and name Meta shares with the business you message.
- Technical details: IP address, the website or channel you used, and a conversation ID stored in your browser so DiBOT can continue the same conversation.
- Client account details: for businesses using DiBOT, the names and emails of their users, passwords stored only in encrypted (hashed) form, activity records, DiBOT-Credit usage, and the registration documents and authorised person details we check before installation.
- Website analytics: dibot.site uses Google Analytics to understand how visitors use the site.
DiBOT is built to refuse payment card numbers and passwords. If someone types one, DiBOT asks them not to share it, and the number or password is not saved. DiBOT never makes or takes payments.
DiBOT saves your contact details only when you choose to share them and agree.
DiBOT is not designed to collect sensitive data, such as health, financial, religious or political information, or data about children. Clients may not use it for this.
4. How we use it
- To answer your questions and continue your conversation.
- To pass your contact details and request to the business you contacted.
- To run, secure and support the service, including preventing abuse.
- To verify that each client is eligible to use DiBOT, and to measure usage and DiBOT-Credit for billing.
- To improve DiBOT, using usage statistics and quality reviews.
We do not sell personal data, and we do not use it for advertising.
We process personal data with the consent of the person concerned, to perform a contract, or where the law allows it, in line with Egypt's Personal Data Protection Law No. 151 of 2020.
5. How DiBOT uses AI
To write each reply, DiBOT sends the conversation and the business's own knowledge to an AI model provider, Anthropic. Under Anthropic's commercial terms, this data is not used to train its AI models. DiBOT answers from the knowledge the business provides. AI can still make mistakes, so important details should be confirmed with the business.
6. Who we share it with
- The business you contacted, which sees your conversation and contact details.
- Service providers that run DiBOT for us: Anthropic (AI replies), our hosting provider (servers and databases), Microsoft (email), Meta (WhatsApp, Instagram and Messenger delivery) and Google (website analytics).
- Authorities, only when the law requires it.
Our affiliate DiTa BC LLC (USA) receives only the contract and billing details of clients outside Egypt that contract with it.
Some of these providers process data outside Egypt, including in the United States. We transfer data abroad only in line with Law No. 151 of 2020, using providers that protect it to a standard no lower than Egyptian law requires. For clients outside Egypt, the data protection law of the client's own country, such as the UAE or Saudi Arabia, may also apply.
7. How long we keep it
We keep conversations and contact details while the business's DiBOT subscription is active, and delete them within 90 days after it ends. Invoices and billing records are kept for as long as tax law requires.
8. How we protect it
All traffic uses HTTPS. Each client's data is kept in its own database. Passwords are stored only in hashed form. Access is limited to staff who need it to run or support the service.
If a breach affects personal data, we notify Egypt's Personal Data Protection Centre within 72 hours, and tell the people affected and the business concerned within three days of that notice.
9. Your rights
You have the right to know what personal data we hold about you, to access and obtain it, to correct, update or delete it, to withdraw your consent, to limit how it is processed, to object to processing, and to be told of any breach that affects it. Email support@ditabc.com. We do not charge for these requests. If your data belongs to a business that uses DiBOT, we will pass your request to that business and help it respond. You can also complain to Egypt's Personal Data Protection Centre.
To delete your data, see Data Deletion.
10. Children
DiBOT is not intended for anyone under 18, and we do not knowingly collect their data.
11. Changes
We will post any change on this page and update the date at the top of it.
12. Contact
DiTa for Business Consultancy (DiTa BC)
Consoleya Office Space, 5 El Fadl Street, Talaat Harb, Abdeen, Downtown Cairo, Egypt
Email: support@ditabc.com
Website: ditabc.com
Affiliate for some clients outside Egypt: DiTa BC LLC (USA)
Questions about these pages: support@ditabc.com